FAQ's
What are the arrival and departure times?
Arrival time is anytime from 3pm. Departure is by 10am. Earlier arrival times and later departure times can be arranged, subject to availability.
Do you allow dogs?
No, we are unable to welcome dogs at Imperial Lodge, but we do have a number of dog-friendly rooms at Imperial Hotel, where we allow up to 2 dogs per room and charge £15 per night. Dog-friendly rooms can’t be booked online; please call 01493 842000 to book.
We welcome dogs at The Terrace for breakfast and lunch and at Bar Fizz. In the summer, well behaved dogs may also join you for dinner on The Terrace, and in the winter in Bar Fizz. Dogs are not allowed in Café Cru.
Do all your rooms have sea views?
The bedrooms at the front of the hotel offer sea views. You can opt to reserve a room with a sea view when booking your stay.
Do you cater for specific accessibility needs?
Yes, our ground floor bedrooms may be suitable for guests with limited mobility. Please contact us for more details.
Do you provide car chargers?
There are 2 pay-as-you-go car charging points in the Imperial Hotel car park.
Are cots available?
Yes, we can provide cots on request with bedding. Please enquire when booking.